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Business Communication

Objective:

• By the end of this course, students should be able to:
• Understand and demonstrate the use of basic and advanced proper writing techniques that today's technology demands, including anticipating audience reaction,
• Write effective and concise letters and memos,
• Prepare informal and formal reports,
• Proofread and edit copies of business correspondence.
• Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts,
• Plan successfully for and participate in meetings and conduct proper techniques in telephone usage,
• Use e-mail effectively and efficiently,
• Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships, and
• Utilize electronic presentation software.

Course Description:

• This course is designed to give students a comprehensive view of communication, its scope and importance in business, and the role of communication in establishing a favorable outside the firm environment, as well as an effective internal communications program. The various types of business communication media are covered. This course also develops an awareness of the importance of succinct written expression to modern business communication. Many of the assignments are to be keyboarded.

 Content: 

1. Lesson 1: Facing Today's Communication Challenges
2. Lesson 1 Quiz
3. Lesson 2: Writing for Business Audiences
4. Lesson 2 Quiz
5. Lesson 3: Improving Writing Techniques
6. Lesson 3 Quiz
7. Lesson 4:Revising and Proofreading Business Messages
8. Lesson 4 Quiz
9. Lesson 5: E-Mail and Memorandums 
10. Lesson 5 Quiz
11. Course Review
12. Lesson 6: Routine Letters and Goodwill Messages 
13. Lesson 6 Quiz
14. Lesson 7: Persuasive Messages
15. Lesson 7 Quiz
16. Lesson 8: Negative Messages
17. Lesson 8 Quiz
18. Lesson 9: Informal Reports
19. Lesson 9 Quiz
20. Lesson 10: Proposals and Informal Reports
21. Lesson 10 Quiz
22. Final Exam

Bibliography:

• Essentials of Business Communication, Sixth Edition, Mary Ellen Guffey, South-Western College Publishing.

If you want to take the course please click the following link containing the lessons to complete the course. click here